POSITION: Veteran’s Family Program Coordinator (VFP)
REPORTS TO: Executive Director
CATEGORY: Full-time Term Position (37.5 hours per week)
WAGE: Salary and benefits to be determined based on experience
LOCATION: 4225 Crowchild Trail SW
Help Support the Heroes behind the Heroes! The Calgary Military Family Resource Centre is a non-profit organization dedicated to the support and enrichment of the lives of Canadian Armed Forces (CAF) families.
The Veteran’s Family Program Coordinator will be responsible for developing and coordinating the Veteran’s Family Program. This position is part of a new project to support medically releasing/released members of the Canadian Armed Forces (CAF) and their families as they prepare for and transition to civilian life.
DESIRED KNOWLEDGE, EDUCATION AND/OR EXPERIENCE:
- Diploma or degree in social services field or equivalent combination of education and experience.
- Excellent communication skills, both oral and written with preference given to those bilingual in both official languages.
- Understanding of the unique military lifestyle issues facing medically releasing Veterans and their families and knowledge of agencies and organizations with applicable support services.
- Team player possessing strong computer skills specifically in Microsoft Word and Excel.
- Provide or support the development of awareness sessions, briefings, and resources pertaining to change management and transitioning into a civilian community.
- Conduct and/or organized individual education sessions to support the transition to civilian life.
- Tailor, in collaboration with MFRC staff, the suite of MFSP services to respond to the needs of veterans and their families.
- Coordinate the collection of statistical data pertaining to each activity and ensure all data is reported as requested.
- Evaluate services both formally and informally on an ongoing basis that is compatible with the MFRC’s overall evaluation plan and develop annual goals/objectives for the program that are outcome based and measurable.
- Ensure all activities operate within budget guidelines.
- Establish contact with medically released families to provide a general overview of services the MFRC provides.
- Assist medically released CAF Veterans and their families in their navigation of, and access to, community-relevant programs and services.
- Assist families in their navigation of military/civilian systems to access relevant programs and services.
- Provide or refer counseling services for family members in crisis or imminent crisis.
- Facilitate referrals to appropriate agencies/organizations.
- Provide follow-up with families to ensure referrals have been utilized and are meeting the family’s needs and provide ongoing support to families as required.
- Champion on behalf of medically-released CAF Veterans and their families.
- Maintain legal and standardized documentation on clients.
- Develop and maintain strong community partnerships with both civilian and military organizations and stakeholders.
- Collaborate on the coordination and provision of general information briefs for the military chain of command, CAF VAC (Veteran’s Affairs Canada) personnel, and CAF VAC communities and community agencies and partners.
- Maintain open communication with other MFRC’s to ensure continuity of services.
- Liaise with the other MFRC sites and other community agencies working with veterans and their families.
- Adhere to the MFSP/MFRC’s policies/procedures and the Privacy Code for MFSP.
- Ensure MFRC’s applicable federal/provincial policies and procedures are adhered to.
- Consider alert management of any risk management issues related to program area.
- Provide advice, assistance and information to the Executive Director on various aspects of the programs, services and initiatives of this project.
COMPETENCIES AND BEHAVIOIURS:
- Thorough understanding of community and Canadian Armed Forces procedures, policies and practices in order to assist families in accessing services and support.
- Have full understanding of MFRC programs and services to enable quality referrals for families into services and supports.
- Maintain a constant awareness of the “client” and exhibits recognition and appreciation of their needs and achieves results with positive outcomes for individuals and families with the program.
- Possess effective interpersonal and communication skills under all types of conditions, exhibiting a supportive, positive approach.
- Possess a high degree of personal initiative with excellent planning and organizational skills.
- Provides sensitive and tact in dealing with people under stressful conditions.
- Willingness to work flexible hours.
- Ability to prepare written reports, correspondence and maintain accurate records.
- Ability to work independently and as a member of a multi-disciplinary team.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
Please send your resume and cover letter to Gordon Young, Executive Director: firstname.lastname@example.org
This posting will be opened until a suitable candidate is found.