The Family Information Line (FIL) offers emotional support that is tailored to your needs. Some families call our team when they feel stuck in a particular challenge, are searching for ways to address a particular situation or are experiencing difficulties in coping and adapting to a new experience. FIL’s goal is to support you as you experience unique challenges on your journey as a military family.
We have recently extended our service to offer scheduled sessions – an opportunity for families to make an appointment to connect with the same counsellor at a time convenient to you.
This new option also provides the choice of either phone or video sessions when connecting with a member of the FIL team, for single or multiple sessions.
What is emotional support?
Emotional support is a non-clinical service that may include crisis intervention or some other form of supportive intervention and follow-up. It begins with the counsellor listening to your concerns in order to get a better understanding of what support is needed. Depending on the individual needs, the counsellor will work with you to develop a support plan that you are comfortable with, followed by a discussion on next steps. This might take the form of information, referral, emotional support and/or problem solving.
For further information and to explore if ongoing emotional support could be beneficial to you, please connect with us at:
1-800-866-4546 or by email at FIL@CAFConnection.ca.